Oculum/Docs

Getting Help

Resources and support options for Oculum users.

Self-Service Resources

Documentation

You're here. Browse the documentation for:

Status Page

Check service status at status.oculum.dev for:

  • API availability
  • Scheduled maintenance
  • Incident reports

Community Support

GitHub Discussions

For questions, ideas, and community help:

github.com/oculum-security/oculum/discussions

Use discussions for:

  • Usage questions
  • Feature requests
  • Sharing configurations
  • Best practices

GitHub Issues

For bug reports and confirmed issues:

github.com/oculum-security/oculum/issues

When reporting bugs, include:

  • Oculum version (oculum --version)
  • Operating system
  • Steps to reproduce
  • Expected vs actual behavior
  • Relevant error messages

Email Support

General Support

For account, billing, and general questions:

support@oculum.dev

Security Issues

To report security vulnerabilities:

security@oculum.dev

We follow responsible disclosure practices and will respond within 48 hours.

Enterprise Inquiries

For enterprise plans, custom deployments, and volume licensing:

enterprise@oculum.dev

Priority Support

Priority support is available for Pro and Max plans:

| Plan | Support Level | |------|---------------| | Free | Community only | | Starter | Community + Email | | Pro | Priority email (24h response) | | Max | Priority email (24h response) |

Useful Commands

Before contacting support, gather this information:

# Check version
oculum --version

# Check authentication status
oculum status

# Check usage/credits
oculum usage

# Run with verbose output
oculum scan --verbose

Feedback

We'd love to hear from you:

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